Ofcom’s consumer protections ‘fall vastly short’
Ofcom has introduced new rules aimed at better protecting UK mobile customers against unexpected roaming charges while using their phone abroad and at home.
Following the UK’s exit from the European Union, EU ‘roam like at home’ rules – and UK law requiring mobile operators to alert customers of roaming charges when they start to roam – have ceased to apply. Since then, many operators have voluntarily continued to send their customers alerts.
However, a review...
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