billing Archives - Telecoms Tech News

Ofcom launches review into mid-contract price rises

Ryan Daws — Thu, 09 Feb 2023 18:00:34 +0000

Ofcom has launched a review into whether mid-contract price rises by telcos give customers sufficient certainty about their finances. The cost-of-living crisis has made budgeting more important than ever as households feel the squeeze and many get pushed into financial difficulties. In the UK, telcos are free to include a clause in their agreements that... Read more »

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Customer engagement and billing are vital to a CSP’s success

Antony Savvas — Tue, 28 Jun 2022 16:00:48 +0000

Research shows that 89% of purchasers want two-way discussions with organizations by means of various channels. However, more than half (53%) said they were disappointed at how they frequently can’t answer to a message sent from a business, whether to pose an inquiry, get an update, or complete an activity like a booking. Altogether, 3,000... Read more »

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