Uswitch: Ofcom’s missed ‘One Touch Switch’ deadline costs Brits £1.85B

Uswitch claims that Ofcom’s failure to enforce its ‘One Touch Switch’ deadline will cost 11 million broadband customers in the UK a total of £1.85 billion per year in overpayments.

The research was released on the same day that Ofcom's One Touch Switch, a new broadband standard designed to make switching providers easier, was due to come into effect. Earlier this month, Telecoms reported that the deadline was likely to be missed.

Ernest Doku, Telecoms Expert at...

3 April 2023 | Broadband

Brits are unaware that 3G switch-offs begin next month

Research from Uswitch has found that most Brits are unaware that 3G networks will begin to be switched off from next month.

Just over half (51%) of surveyed Brits were unaware of the impending switch-off. Over 55s were the most unaware (61%) of the switch-off. In the 18-34 age range, that dropped to just 40 percent.

Ernest Doku, Mobiles Expert at Uswitch, says:

“It is clear that millions of mobile phone users aren’t aware that 3G is being phased out, or...

25 January 2023 | Networks

Broadband outages triple as almost 15M Brits suffer in the past year

Nearly 15 million Brits suffered a major broadband outage during a year when reliable connectivity has never proved to be so vital.

Video meetings, checking in with loved ones, purchasing essentials, awkward virtual quizzes, getting help when needed, and keeping updated on the latest advice and developments all required a dependable internet connection.

However, research from Uswitch found that broadband outages have tripled in the last year.

Ernest Doku,...

27 July 2021 | Broadband