State of mobile in the UK: A review of H1 2023

In the first half of 2023, RootMetrics conducted extensive testing to assess the end-user mobile experience across major metropolitan markets, nations, and the UK as a whole.

EE, the longstanding leader, continued to shine in the UK-wide testing. It secured the top position in all seven RootScore categories, securing the UK Overall RootScore Award for the tenth consecutive year.

Marc Allera, CEO of EE, said:

"The quality and reliability of mobile networks are...

25 July 2023 | Telecoms

RootMetrics names EE the best UK network for ninth year

Mobile network performance measurement firm RootMetrics has named EE the UK’s leader for the ninth year running.

Overall, EE came out on top for all UK-wide RootScore categories ('Reliability', 'Accessibility', 'Speed', 'Data', 'Call', and 'Text').

Marc Allera, CEO of the consumer division at EE-owner BT, said:

“We are proud to be named the UK's best network for the ninth year running. Reliability is of huge importance to our customers, and we pride...

27 July 2022 | 5G

RootMetrics examines five years of call advancements

A report from mobile network performance specialist RootMetrics examines the past five years of call advancements.

The UK is set to bid farewell to copper landlines and upgrade to a fully digital call network. RootMetrics’ report highlights some of the advancements over the past five years that have made this switch viable.

By 2025, the UK intends to switch off its copper landline network in favour of Voice over Internet Protocol (VoIP). As with any transition, there...

24 May 2022 | Networks

RootMetrics: EE maintains UK mobile network performance lead

The latest UK Mobile Performance Review from RootMetrics finds that EE remains the operator to beat.

EE earned the top spot across all seven of RootMetrics’ performance categories: Overall Performance, Reliability, Accessibility, Speed, Data, Call, and Text. The operator took home 109 of 112 RootScore Awards in major metropolitan areas.

Patrick Linder, Sr. Director of Marketing and Communications at RootMetrics, said:

“As the UK’s hunger for data...

19 January 2022 | 5G

RootMetrics: EE is the sole UK operator with 5G availability above 55% in any city

Independent tests from RootMetrics find that EE is the sole UK operator with 5G availability above 55 percent in any city.

In fact, the UK’s largest operator by mobile subscribers can boast everyday 5G availability above 55 percent in four major cities: Birmingham (64.6%), Nottingham (63.9%), Manchester (59.4%), Leicester (57.8%), and Cardiff (55.8%).

Compared to last year, EE managed to improve its 5G availability in 13 cities. Furthermore, the operator has the...

5 August 2021 | Networks

RootMetrics: EE continues its lead in the UK, but Three’s 5G is fastest

RootMetrics by IHS Markit's latest UK report shows no sign of EE losing its overall lead, but Three's 5G potential is beginning to emerge.

EE either took first place, or tied, in all seven of RootMetrics' categories: Overall, reliability, speed, data, accessibility, calls, and text.

The UK's largest mobile operator by subscribers managed to achieve a median download speed of 42.6Mbps across 16 major cities tested. In half of the cities, EE achieved 50Mbps. In Manchester,...

30 July 2020 | Networks