Virgin Media O2 has begun rolling out a new "smart support" service aimed at proactively solving broadband issues for customers at no extra cost.

According to the company's research, over a third (34%) of British broadband users wouldn't feel confident trying to fix WiFi issues themselves—despite 98 percent relying on the internet daily.

The smart support service promises to enhance streaming, video calling, and gaming by monitoring customers' WiFi hubs and connection...