ofcom Archives - Telecoms Tech News

Gen Z abandons broadcast TV as streaming dominates

Ryan Daws — Wed, 31 Jul 2024 12:35:29 +0000

A recent study by Ofcom has revealed a significant shift in media consumption habits among younger generations, with less than half of 16-24-year-olds now watching broadcast TV in an average week. This marks a historic low and signals a dramatic change in how younger audiences consume content. According to Ofcom’s annual study on the nation’s... Read more »

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Ofcom tightens rules to combat foreign scam calls

Ryan Daws — Tue, 30 Jul 2024 10:37:25 +0000

Ofcom, the UK’s communications regulator, has introduced new measures to protect consumers from scam calls originating overseas. The strengthened industry guidance, announced today, requires phone companies to block calls from abroad that falsely display UK landline numbers. This move aims to tackle a common tactic used by fraudsters who ‘spoof’ trusted phone numbers to deceive... Read more »

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Ofcom hits BT with £17.5M fine over emergency call system failure

Ryan Daws — Mon, 22 Jul 2024 16:17:17 +0000

Ofcom has imposed a £17.5 million fine on BT for its inadequate preparedness in handling a major disruption to its emergency call service last summer. The incident, which occurred on 25 June 2023, left nearly 14,000 emergency call attempts unsuccessful and potentially put lives at risk. The failure, described as “catastrophic,” affected BT’s ability to... Read more »

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Ofcom cracks down on unpredictable telecom price hikes

Ryan Daws — Fri, 19 Jul 2024 17:08:01 +0000

Ofcom, the UK’s communications regulator, will require telecoms providers to clearly state any price increases in pounds and pence upfront, giving customers more certainty about their monthly outgoings. The new regulations are set to take effect from 17 January 2025 and come in response to the growing trend of major UK phone, broadband, and pay... Read more »

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London police make ‘SMS blaster’ arrests

Ryan Daws — Mon, 10 Jun 2024 12:20:03 +0000

London police have arrested two individuals in connection with a scheme using an “SMS blaster” to send thousands of fraudulent messages. These messages, posing as banks and official organisations, aimed to deceive the public into sharing personal information. The investigation, believed to be the first of its kind in the UK, uncovered the use of... Read more »

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Ofcom’s consumer protections ‘fall vastly short’

Duncan MacRae — Tue, 26 Mar 2024 12:06:12 +0000

Ofcom has introduced new rules aimed at better protecting UK mobile customers against unexpected roaming charges while using their phone abroad and at home. Following the UK’s exit from the European Union, EU ‘roam like at home’ rules – and UK law requiring mobile operators to alert customers of roaming charges when they start to... Read more »

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BT updates price hike policy ahead of new regulations

Ryan Daws — Wed, 17 Jan 2024 15:21:10 +0000

BT is overhauling its policy on mid-contract price hikes ahead of strict new regulations being imposed by the UK’s communications regulator Ofcom. The company said it will stop linking price rises to inflation and instead specify clearly in monetary terms what increases customers can expect. The move comes after Ofcom found last year that the... Read more »

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Connected Nations: UK full-fibre broadband reaches 17M homes

Ryan Daws — Tue, 19 Dec 2023 15:54:21 +0000

A record-breaking 17 million UK homes now have access to full-fibre broadband, according to Ofcom’s latest Connected Nations report released today. The report highlights the advantages of full-fibre broadband, emphasising its increased reliability and resilience compared to traditional copper-based networks. 4.6 million households have already made the switch. Analysis indicates that providers experience fewer faults... Read more »

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Ofcom plans to improve mid-contract price rise transparency

Ryan Daws — Tue, 12 Dec 2023 11:27:38 +0000

UK telecoms regulator Ofcom has announced plans to improve transparency around mid-contract prices. The regulatory body has expressed concerns about the prevalent practice of mid-contract price rises – often linked to unpredictable inflation – adopted by major phone, broadband, and pay TV companies. In response, Ofcom is suggesting tougher protections for consumers by considering a... Read more »

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Ofcom: Over half of UK can access full-fibre, mobile coverage steady

Ryan Daws — Fri, 08 Sep 2023 12:35:04 +0000

In the latest release of Ofcom’s Connected Nations report, the regulator has provided insight into the state of mobile coverage and broadband availability across the UK. The report, which delves deep into the accessibility of essential services, brings encouraging news regarding full-fibre broadband accessibility and a steady course for mobile coverage. Full-fibre reaches majority of... Read more »

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